CX Vocabulary for Beginners — 25 Terms (Free)

A one-page glossary explaining the 25 most useful CX terms for beginners. Quick read — big clarity.

Get fluent in the language of Customer Experience with this practical one-page glossary. If you’re new to CX — student, early professional, or founder — this sheet saves you hours of confusion. Use it as a reference when you read case studies, map journeys, or talk with stakeholders.

What’s included:

• One-page PDF with 25 essential CX terms and short definitions.
• Free to download — immediate access.

Who it’s for:

Beginners exploring CX, UX, marketing, product or service design.

Format:

Single-page PDF, printable.

If this helped you feel more confident with CX terms, the CX Starter – Module 1.1 goes deeper into how Customer Experience actually works in real life.

customer experience, CX, UX, learning, education, glossary, design thinking, service design, ParamCX, Knovates Academy